Drove enterprise-wide adoption of a persistent federated identifier as the canonical key across a distributed multi-agency healthcare ecosystem — replacing SSN dependency, enforcing data governance, and enabling longitudinal workforce intelligence.

Standardized EMS workforce reporting aligned to NASEMSO’s Core Ten—designed and led at ImageTrend—to deliver comparable, actionable metrics across states. New datasets enable point-in-time and longitudinal analysis of supply, retention, and education outcomes, with solutions validated in collaboration with state EMS offices and NASEMSO.

Designed a zero-touch inspection workflow that replaced in-person signature collection with event-driven process automation — time-limited secure links, automated status tracking, and compliance by design.

Led the transformation of the Education Program Management module—introducing real-time dashboards, course tracking by position, and sponsor agency workflows to empower education program administrators and state EMS offices.

Led the modernization of the Permit Management module—delivering permit application receipt and processing from general public users to inspection processing including ArcGIS geospatial validation to streamline applications and ensure county level source of truth location accuracy.

Led user-centered design of Grants Management module through multi-session focus groups, translating stakeholder feedback into a streamlined grants administration platform with role-based workflows.

Updates from UMN’s Food Protection and Defense Institute (FPDI) supporting FoodSHIELD, a transitionable, research-funded software platform with custom apps and collaboration portals for food defense.